At Kidtramp, our main goal is to provide a reliable, efficient, and transparent shipping experience for our customers. We offer durable home trampolines, kids recreational jumping equipment, and replacement parts to families across our designated shipping area. Since our products are recreational and designed for active backyard use, we want to ensure every package is delivered in safe, stable condition. This Shipping Policy explains our shipping operations, coverage, processing guidelines, and customer responsibilities to avoid any delivery issues.
Shipping Destinations & Address Limitations
We currently offer shipping services only to addresses located within the contiguous United States (lower 48 states). We do not provide delivery services to Alaska, Hawaii, or any unincorporated territories of the United States.
We are also unable to deliver to standard P.O. Box addresses or military installations (APO, FPO, and DPO addresses). This shipping exclusion is strictly due to technical carrier limitations, complex routing verifications, and regional tracking requirements enforced by major commercial shipping companies. We cannot guarantee secure electronic delivery confirmations or transit updates through standard military postal systems for large-scale shipping parcels. We are actively working with our logistics partners to find viable routing and verification solutions to support our military customers in the future.
Shipping Rates & Costs
We maintain a flat-rate shipping structure to ensure you know the exact shipping fees before completing your purchase. Shipping costs are calculated automatically at checkout based on your total order value before tax:
Orders of $150.00 USD or more: Shipping is completely free of charge.
Orders under $150.00 USD: A flat shipping fee of $10.00 USD is applied at checkout.
All currency calculations are in US Dollars (USD). There are no hidden handling fees, packaging surcharges, or retroactive shipping fees added after transaction approval.
Order Processing & Delivery Timelines
To plan your installation or surprise gift, please consult our delivery formula. All shipping estimates are split into order processing time and transit time.
Order Processing Time (1-3 business days) + Transit Time (3-8 business days) = Total Estimated Delivery (4-11 business days)
Daily Cutoff Time:Our daily order cutoff time is 3:00 PM CST. Orders placed after this time will be processed the next business day.
Order Processing Phase: Standard order processing takes 1 to 3 business days. During this phase, order information is validated, and items are prepared for shipping carrier pick-up.
Transit Phase: Once shipping carriers receive the parcel, transit to your shipping address takes 3 to 8 business days under normal shipping conditions.
Please note that delivery timelines are estimates and are represented in active business days, excluding weekends and public holidays.
Order Tracking & Split Shipments
Once your order has been shipped, a shipping confirmation email containing a tracking link will be sent to your registered email address automatically.
Tracking Activation Time: Please allow 24 to 48 hours for your tracking details to activate and display status updates in the shipping carrier’s online tracking portal.
Split Shipments: For larger orders or multi-item purchases (such as combining a home trampoline with a trampoline ladder or LED lights kit), items may be shipped in separate boxes to prevent transit damage or comply with carrier size limits. You will receive separate tracking links for each box, and they may be delivered at slightly different times on subsequent business days.
Your orders are shipped via major domestic carriers, including UPS, FedEx, or USPS.
Address Accuracy & Missing Packages
Customers must review and confirm their complete shipping details during checkout to ensure secure and accurate delivery.
Address Errors: We are not responsible for delivery delays, package loss, or failed delivery attempts caused by incorrect or incomplete address entries submitted during the transaction. If a package is returned to us due to address errors, the customer must cover the carrier fees for reshipping.
Missing or Stolen Packages: If your tracking link shows your package has been successfully delivered to your specified address, but you are unable to find it, please check with neighbors or your local delivery driver. If you still cannot locate it, you must contact the shipping carrier immediately to open a formal missing package investigation. We do not assume liability for packages that are marked as delivered by the carrier but are reported missing by the customer.
Damaged in Transit
Due to the size and weight of trampolines and safety nets, transit accidents may occasionally occur. If you receive a package that appears damaged upon delivery, please document the issue immediately.
Reporting Window: You must report any transit damage to our support team at Info@kidtramp.com within 48 hours of carrier delivery.
Claim Requirements: Your damage report must include clear digital photographs showing both the external packaging and the physical damage to the product itself. Please do not discard any packaging materials, as they are required by carriers to process insurance claims. Once we receive your report and photos, we will work with you to arrange a replacement parts shipment or standard return.
