Q: Where do you ship and what are the shipping destinations?
We ship only to addresses within the contiguous United States (lower 48 states). We do not deliver to Alaska, Hawaii, unincorporated territories, P.O. Box addresses, or military installations (APO/FPO/DPO) due to commercial carrier verification limits. We are actively working with our logistics partners to find routing solutions for military addresses in the future.
Q: How much does shipping cost?
Shipping is free of charge for all orders of $150.00 USD or more. For orders under $150.00 USD, a standard flat-rate shipping fee of $10.00 USD is applied at checkout.
Q: How long does delivery take?
Total delivery takes 4-11 business days. This is calculated using our standard timing formula: Order Processing Time (1-3 business days) + Transit Time (3-8 business days) = Total Estimated Delivery (4-11 business days).
Q: When will my tracking information activate?
Tracking details are emailed immediately upon shipment, but carrier status updates typically require 24 to 48 hours to activate and update in their digital tracking portals.
Returns & Refunds
Q: What is your return window?
You have 30 business days from the carrier delivery date to request a return. Requests received after this 30 business days period cannot be authorized.
Q: How do I initiate a return?
You must email us at Info@kidtramp.com to obtain a Return Merchandise Authorization (RMA) number and the official returns address. Do not ship items back without an RMA number. Doing so may significantly delay the processing of your return; please contact us to get the correct return instructions.
Q: Are there any restocking fees on returns?
We charge a $0.00 restocking fee on all returns. No administrative charges, processing surcharges, or restocking deductions will be applied to your refund.
Q: What condition must my returned items be in?
We allow returns of items with light use, provided they are in a resale condition with their original packaging and all components intact. We believe in customer-friendly policies that let you review your backyard setup safely.
Products & Quality
Q: Do you have a dimensional tolerance on your safety nets and jumping mats?
Physical measurements may have a small tolerance of ±0.5 inches due to the natural elasticity of jumping mats and mesh nets. This is a standard technical variance in outdoor recreational equipment and is not a defect.
Q: Why does my new trampoline feel stiff during the first few jumps?
Heavy-duty galvanized springs and heavy-elastic PP jumping mats require a brief break-in period of light use to achieve their optimal flexibility and standard bounce performance.
Q: What are the assembly and safety rules for the trampoline accessories kit?
The accessory kit includes LED lights and a sprinkler that require adult assembly and direct parental supervision for all water and electrical connections. Ensure all frame attachments are locked before active play.
Q: How do I choose the correct replacement safety net for my frame?
You must verify your trampoline’s exact frame diameter (e.g., 14ft or 15ft) and total support pole count before purchasing a replacement net to ensure a safe, secure fit.
Orders & Payment
Q: What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We do not accept personal checks, money orders, bank transfers, or COD transactions.
Q: Is checkout on your store secure?
Checkout is fully secured with 256-bit SSL encryption. We are PCI-DSS compliant and do not store or save your complete credit card information on our servers.
Q: Can I cancel my order after placing it?
Order cancellations are accepted within 12 hours of purchase. Once an order passes this 12 hours window or enters the shipping carrier phase, it cannot be canceled and must be processed as a standard return.
