At Kidtramp, we offer durable home trampolines, recreational jumping equipment, and reliable safety accessories designed for active kids and safety-conscious families. We are here to support you with everything from initial product questions to tracking information for your backyard adventure setup. We want to make sure your shopping experience with us is straightforward, reliable, and completely satisfying.
Order Tracking & Fast-Track Resolution
For any questions regarding an order you have already placed, we require that you include your Order Number in your inquiry. Providing your order number allows us to locate your transaction details immediately and offer a faster response. You can find your order number in the email confirmation sent to you immediately after purchase. If you cannot find your order number, please include the full name used during checkout and the exact checkout date to help us verify your order details.
Direct Contact Channels & Support Response Time
You can reach our customer support team directly through our dedicated email address or phone line. We aim to review and respond to all email inquiries within 1 to 2 business days. During peak shopping seasons or public holidays, response times may take up to 2 business days. If you call outside our working hours, please leave a voicemail with your contact details and order number so we can return your call when we are active on subsequent business days.
Office Location: 1341 Roosevelt Pl, Gary, IN 46404, USA
Operating Hours & Holiday Closures
Our support staff is available to assist you during standard working hours. We operate within the Central Time (CT) zone to align with our local administration.
Hours of Operation: Monday to Friday, 9:00 AM – 6:00 PM (CT)
Weekly & Holiday Closures: Closed on Saturdays, Sundays, and major Federal/public holidays. Any messages received during these closures will be handled in the order they were received starting on subsequent business days.
Returns & Exchanges Authorization Warning
If you need to return an item, please read our Refund Policy carefully first. You must contact us at Info@kidtramp.com to obtain a Return Merchandise Authorization (RMA) number and the official returns address before shipping any items back to us. If you ship items back without a pre-approved RMA number, it may significantly delay the processing of your return. Please make sure to contact us so we can provide you with the correct return instructions. We do not accept unauthorized returns under any circumstances to ensure all returned goods are processed correctly.
Messaging & Online Inquiries
We value clear communication and aim to solve every issue directly. When sending a message, please specify if your inquiry is about product dimensions, replacement compatibility (such as safety net or jumping mat sizes), billing issues, or shipping updates. Providing these details upfront helps us direct your inquiry to the right support representative and get you the exact information you need without unnecessary delay.
